Service Charter

IBA’s Service Charter incorporates all programs within the IBA portfolio and gives information about IBA’s approach to service delivery, including:

• what IBA does
• what standard of service IBA’s clients can expect
• the client’s role in assisting IBA
• how clients can provide feedback on IBA’s service delivery
• information on privacy and freedom of information legislation, with reference to how it applies to IBA
• how to contact IBA.

IBA has in place a process for the handling of complaints.