Our Values

IBA staff contributions to the "word wall" at our National Office.

IBA staff contributions to the “word wall” at our National Office.

Invested – We excel culturally and technically, and we respect the aspirations of our customers.

Informed – We listen to our customers, and use evidence to operate ethically, with agility, and with clarity of purpose.

Responsive – 
We manage customer expectations through positive customer experience every time we engage, and we are open to opportunity.

Respected – 
We value the diversity of our staff and we bring our collective skills and life experience together to create value for our customers.

Connected – 
We maintain strategic relationships and are invested in our customers and the communities we serve.

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