Feedback

We welcome your feedback - it’s what helps guide the direction and delivery of our programs and services, ensuring we remain customer focused and relevant to the changing needs of our clients and stakeholders.

To drop us a line about anything, you can always use our online form available from the Contact Us page.

If you are happy with the level of service received, or if you are unsatisfied with our level of service, please let us know. We take complaints seriously as they allow us to identify the areas in which we can improve with our service.

Our Customer Service Charter incorporates all programs within the IBA portfolio and gives information about our approach to service delivery, including:

• what IBA does
• what standard of service IBA’s clients can expect
• the client’s role in assisting IBA
• how clients can provide feedback on IBA’s service delivery
• information on privacy and freedom of information legislation, with reference to how it applies to IBA
• complaints handling processes, and
• how to contact IBA.