Warning of phone and online scams
Scams are designed to deceive you into disclosing your personal and financial information or paying money.
Scammers may contact you by phone, SMS, letter, email, websites, social media messages and in person.
These scams may say or appear to be from us.
To help protect yourself, it is important to be able to identify a scam.
Common signs of a scam:
- poor spelling, grammar or graphics
- abusive or threatening language or behaviour
- do not address you by name
- seek payment into an account not held in the name of IBA
- instruct you not to tell anyone about the contact you have had with them.
What you can do
IBA does contact you by phone, but you should be cautious of unexpected phone calls claiming to be from us or representing us. If you have concerns, you can ask for the caller’s name and contact details, then call us on 1800 107 107.
If you receive a suspicious email or SMS claiming to be from us:
- do not click on any links provided, open attachments or reply to the sender
- forward the entire email to [email protected]
If you think you have fallen victim to a scam, please report it to us on 1800 107 107 between 8:30am–5:00pm Monday to Friday or email us via our website or directly: [email protected]. If appropriate, refer it to the police or other relevant authority including the Australian Competition and Consumer Commission.
The following sites contain useful information:
- SCAMwatch is operated by the Australian Competition and Consumer Commission (ACCC)
- MoneySmart is a website run by the Australian Securities and Investments Commission (ASIC).