As we look towards the next 12 months, we know that there is still a lot of work that needs to be done but we also believe that the tide is starting to turn. More Aboriginal and Torres Strait Islander people want to be involved; they want access to opportunities and resources to determine their own future and as we prepare for the rise in talented, capable young people we must continue to evolve.
Our 2018–19 Corporate Plan sets out our organisational priorities for the next 12 months.
IBA will continuously strive to improve our customers end-to-end experience. Over the next 12 months we will:
As we begin to bring our new strategic vision to life, over the next 12 months IBA will ask the following questions as we review our products, policies and processes.
Do our products meet our customers’ needs?
Is our customers’ experience positive and consistent?
Are we making the best use of money available?
Do we know what the social impact of our customer’s journey is?
Are our people skilled to help our customers achieve their goals?